System URL

Greenrain will issue a unique URL for every customer. Please refer to the official system access notification email from us to get your URL.

For the same of this documentation, we will call the system URL ‘Greenrain COC URL’.

How to register a new user

Step 1. Go to your Greenrain COC URL and click the link ‘Register as a new user’.

Step 2. The user will be prompted to enter an email address and create a password.

• The email address you enter will be used as your login ID and as the primary email address for your account.

• The password must be at least 6 and a maximum of 100 characters long.

• The email address must have the same domain name as your official organization domain name. Other users will not be allowed to register.

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Step 3. Click the button ‘Register’. After the new registration, the email confirmation mail is sent to the user to confirm the email address. After the user confirms the address, the account will be activated.

Log in

Step 1. Go to your Greenrain COC URL.

Step 2. Enter user credentials and click the ‘Log in’ button.

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• Login Successful - Dashboard Page

• Login Failure Page:

Navigation

After you log in to Greenrain COC, it will show the Dashboard screen. You can search for the historical records, generate a COC with the calculated penalty amount, export or cancel the COC.

Settings

Greenrain COC uses your login credentials for Shafafiya. If you have an approved user by the Health Authority, you need to add it to Greenrain COC to be able to use the service.

This is the instruction on how to configure a login to Shafafiya:

Step 1. Click Settings in the Side Navigation Bar.

Step 2. Click the link ‘New’.

Step 3. Fill in all the fields:

• Login — your current login to Shafafiya;

• Password — corresponding password;

• Licenses (Comma separated) — your payer DOH license or several licenses related to the login (separated by comma).

Step 4. Click the button ‘Save’.

Other workflows

Edit the login

1. Click Settings in the Side Navigation Bar.

2. Select the necessary login and click the link ‘Edit’.

3. Update the required data.

4. Click the button ‘Save’.

Delete the login

1. Click Settings in the Side Navigation Bar.

2. Select the necessary login and click the button ‘Delete’.

3. Click the button ‘Yes’ on the confirmation dialog to confirm the deletion.

Dashboard

The Dashboard screen displays an overview of the COC data in the grid control. You can generate a COC with the calculated penalty amount, export the data or cancel the COC.

The table below describes the details of the grid.

Statuses description

This table contains the description of all available statuses during the COC generation.

Possible COC generation errors

Generate Insurance Continuity Certificate (COC)

The following procedure describes how to generate a COC.

Step 1. Go to Dashboard.

Step 2. Choose the Excel file or drag and drop the file with members to generate COC for. You can use the template Excel file from above.

The result grid control will show your member details with the generated COC and calculated penalties.

Once the file is selected, the validation process is automatically triggered and checks the data:

• If there are no errors found:

  • Status = Success

  • Status Description = <empty>

• If there are errors found:

  • Status = Failed

  • Status Description = Refer to COC generation errors above

The number of lines corresponds with the number of selected records in your input file. The grid allows sorting by any column by clicking its header.

Data export to Excel

You can export grid data to Excel by clicking on the ‘Export To Excel’ button below the grid.

Clear the screen

The user can delete data from the grid by clicking the ‘Clear Table’ button. It will delete all data from the database and from the grid control.

Cancel Insurance Continuity Certificate (COC)

The following procedure describes how to cancel a COC.

Step 1. Go to Dashboard.

Step 2. Select the member for whom you wish to cancel the COC.

Step 3. Click the Cancel link.

The selected COC will be automatically cancelled, showing the following results:

• If there are no errors found:

  • Status = Cancelled

  • Status Description = <empty>

• If there are errors found:

  • Status = Failed

  • Status Description = Refer to the list of cancellation errors below

Cancellation errors