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This guide describes how to install Greenrain Resubmission software.

Minimum pre-requisites

  • Individual workstations

    • Windows 10
    • 4 GB Ram
    • The latest version of .Net framework pre-installed

  • Server set up

    • Windows Server 2012
    • SQL server 2014
    • 8 GB Ram
    • The latest version of .Net-preinstalled

Download and installation instructions

  • Right-click and run the installer with Run as administrator option.

  • If you get any prompt from Windows, UAC or anti-virus kindly press the subsequent button to proceed with the installation.
  • Click next on the welcome screen.

  • Choose install directory, by default it installs to your primary OS drive\Program files\Greenrain……, however, you may change this install directory by clicking browse. 

  • Click install on the confirmation window.

  • Observe the installation and wait till completion screen pops up.

  • Click finish on the completion window. If you would like the application to open and configure right away, you can check the ‘Launch’ button before clicking finish.

  • Launch the application from desktop using this shortcut or navigate to this directory, right-click and run this file as an administrator.

  • Enter the license key when prompted to.

  • Set parameters to your settings dialogue box when prompted where the settings indicate the following:
  • General 
    • Transactions download start date (Encounter start) : This is the minimum encounter start considered by the application for downloading and processing.
    • Number of days until claim is considered unremitted: The number of days the submitted claim is not yet considered as unremitted if remittance advice is not yet received.
    • Folder where generated resubmission e-claim files will be stored: The path where generated resubmission files should be stored. 
    • Add activities from database during the generation of claims: Flag if missed activities from the database should be added to a resubmission claim during the generation process.

  • Database
    • Local database - This indicates that the installation will use the local database
    • Central database - This indicates that there is one single database where multiple clients are connected and hence the parameters for database server need to be set here. Please contact us if you require assistance in setting this up for your institution.

  • Post office
    • Post office: This is the post office to which your application will connect to
    • Active login: This is the login with which the application will attempt to communicate with the selected post office.
    • Both parameters can be input via the 'post office logins' configuration link as shown.

  • Proxy
    • If your institution uses proxy then you may use this tab to input proxy details as shown
      • use proxy for internet access - check this box to enter proxy information
      • Address - enter the IP address of the proxy server. If you still face connectivity issues with IP address f proxy server try the URL of the proxy server instead of IP Address.
      • Port - Enter port details
      • User name - Enter user name proxy is to be authenticated with
      • Password - Enter the password for proxy authentication

Log files

Log files can be found in the following location Users\Public\Documents\Greenrain\Resubmission\Log. Log files are particularly useful for troubleshooting invalid uploads and also may be requested by Greenrain troubleshooting team for investigation.

Support

For queries, concerns, suggestions or support contact help@greenrainhealth.com.


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