Cancel prior request

Request cancellation is done with Cancel request option. Cancel request control is available only for:

• Eligibility request in Draft status;
• Authorization request in a status other than Rejected.

For an authorization request that is already sent, a cancellation is also sent to the Post Office. It concerns requests in Waiting for approval, Approved statuses. If the request is cancelled and the payer is still replying, the system ignores such a reply. The reply will not be marked as downloaded on Shafafiya. 
For a draft prior request, cancellation is made locally without sending to Post Office.
 

Step 1. Click Find Prior Requests button. 
       Find Prior Authorization Requests form opens.

Step 2. Set a search value and click Search button. 
       The search results grid appears.

Step 3. Select a request with Type = Authorization and Status = Approved.
       Cancel request link appears for the request. 

Step 4. Click Cancel request link.
       Prior Request Cancellation dialog appears. 

Step 5. Click Yes button.
       A warning dialog appears informing that the request is sent to Shafafiya. 

Step 6. Click OK button.
       Prior Request Cancellation dialog closes. The following changes are applied to the request in the search results grid:

• • Type = (Cancelled) Authorization;
  • Status = (Cancelled) Approved.

Step 7. Click View button.
       Electronic Prior Request – Authorization form opens. (CANCELLED) is added to the caption. 

Step 8. Go to Summary tab and check the data.
       Cancellation request summary is available. 

Step 9. Click Open cancellation e-claim file link.
       Transaction file in xml format opens for viewing. 

ALTERNATIVE WORKFLOWS

Cancel request from Electronic Prior Request form

1. Click on Find Prior Requests button. 
   Find Prior Authorization Requests form opens.
2. Set a search value, and click Search button. 
   The search results grid appears.
3. Select a request with Type = Authorization and Status = Approved and click on View button.
   Electronic Prior Request – Authorization form opens.
4. Click on Cancel request link.
   Prior Request Cancellation dialog appears.
5. Click Yes button.
   A warning dialog appears informing that the request is sent to Post Office.
6. Click OK button.
   Prior Request Cancellation dialog closes.

Cancel draft request

1. Click Find Prior Requests button. 
   Find Prior Authorization Requests form opens.
2. Set a search value and click Search button. 
   The search results grid appears.
3. Select a request with Type = Eligibility and Status = Draft.
4. Click Cancel request link.
   Prior Request Cancellation dialog appears.
5. Click Yes button.
   An information dialog appears informing that the request is cancelled.
6. Click OK button.
   Prior Request Cancellation dialog closes.