Once draft e-claims are saved into database, e-claim transactions can be generated and uploaded to Post Office.
Step 1. Select E-Claims > Find E-Claims from the menu.
Find & Submit E-Claims form opens.
Step 2. Set a search value and click on Search button.
Search results grid appears.
Step 3. Mark several checkboxes and click on Generate button.
Two transactions are going to be generated on the screenshot below:
- 1st – two e-claims to payer A026;
- 2nd – one e-claim to payer A001.
After the generation has finished E-Claims Generation Result dialog becomes available informing whether the export to e-claim files completed successfully or not.
FAILED (claim contains errors or errors and warnings)
Step 4. Click on Show found errors / Show found warnings and errors link label in the result dialog
OR click on Close button and then on Show found errors / Show found warnings and errors link label on Find & Submit E-Claims form.
Errors and Warnings Viewer opens. Highlight any claim at the left panel to see errors details.
Note: one user mistake can generate several errors.
Step 5. To store the details click on Save errors as CSV file, set file name and click on Save button.
A confirmation dialog appears asking whether to open the file or not.
Step 6. Click on Yes button, compare errors with claims data and correct them.
SUCCESS (claim contains no errors and warnings or warnings only)
Step 4. Click on Upload to HAAD Post Office button in the result dialog.
Greenrain Messenger – a tool to communicate with Shafafiya (Post Office) – opens and begins sending generated files one by one to Shafafiya. If the operation is successful the row is marked green, if sending failed then it is marked red.
Step 5. Click on Exit link to close Greenrain Messenger. Greenrain Facility becomes available again.
Uploading may be postponed and the result dialog closed. Two link labels become available on Find & Submit E-Claims form:
(1) Upload e-claims to HAAD Post Office, on clicking which Greenrain Messenger opens and transactions upload as described above.
(2) Open folder with e-claim files, on clicking which E-Claim Files folder opens where generated claims are organized by generation date, TPA-Payer, and then by submission date where generated e-claim submission file in .xml format is placed.
