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System URL
Greenrain will issue a unique URL for every customer. Please refer to the official system access notification email from us to get your URL.
For the same of this documentation, we will call the system URL ‘Greenrain COC URL’.
How to register a new user
Step 1. Go to https://coc-staging.greenrain.online/Identity/Account/Login and click Register your Greenrain COC URL and click the link ‘Register as a new useruser’.
Step 2. The user will be prompted to enter an email address and create a password.
The email address you enter will be used as your login ID and as the primary email address for your account.
The Password password must be at least 6 and at max a maximum of 100 characters long.
The email address must have the same domain name as your official organization domain name. Other users will not be allowed to register.
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Step 3. Click the button ‘Register’. After the new registration, the email confirmation mail is sent to the user to confirm the email address. After the user and after approvalconfirms the address, the account will be activated.
Log in
Step 1. Go to https://coc-staging.greenrain.online/your Greenrain COC URL.
Step 2. Enter user credentials and click "Log in"the ‘Log in’ button.
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Login Successful - Dashboard Page
Login Failure Page:
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After you log in to Greenrain COC, it will show the Dashboard screen displays. Here you You can search for transactions that need to be reviewed, generate and cancel themthe historical records, generate a COC with the calculated penalty amount, export or cancel the COC.
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Control | Description |
|---|---|
Header | Click the profile link in the header to update your profile information or click the Log out link to log out of Greenrain COC. |
Side Navigation Bar | Click the Dashboard icon to return to the Dashboard screen. Click Settings to manage the configuration settings. |
Drag and Dop Drop / Select File | The area contains a message asking the user to choose or drag and drop file. |
Search | Use the search field to search for a specific transaction COC to review or cancel. You can perform a search by the following fields: EmiratesID, UnifiedNumber.
When you view your search results, if the terms you searched for appear in the grid, they will be highlighted in yellow. |
Grid | At the bottom of the screen, you can view a list of transactions COCs within your span of control including:
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Greenrain COC uses your login credentials for Post OfficeShafafiya. If you have an approved user by the Health Authority, you need to add it to Greenrain COC to be able to communicate corresponding Post Office.To use the service.
This is the instruction on how to configure a login to Post Office, do the following.Shafafiya:
Step 1. Click Settings in the Side Navigation Bar.
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Step 2. Click Newthe link ‘New’.
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Step 3. Fill in all the fields:
Login — your current login to Post OfficeShafafiya;
Password — corresponding password;
Licenses (Comma separated) — your facility / payer DOH license or several licenses related to the login (separated by comma).
Step 4. Click Savethe button ‘Save’.
Other workflows
Edit the login
Click Settings in the Side Navigation Bar.
Select the necessary login and click Editthe link ‘Edit’.
Update some the required data.
Click Savethe button ‘Save’.
Delete the login
Click Settings in the Side Navigation Bar.
Select the necessary login and click Deletethe button ‘Delete’.
In Click the button ‘Yes’ on the confirmation dialog appeared click Yes.
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to confirm the deletion.
Dashboard
The Dashboard screen displays an overview of the transactionsCOC data in the grid control. You can generate or cancel your transaction, export to excela COC with the calculated penalty amount, export the data or cancel the COC.
The table below describes the details of the grid.
Column | Description |
|---|---|
Sender Id | License ID of the payer. |
Unified Number | Unified Number of member. |
Emirates Id Number | Emirates ID Number of member. |
Non Insurance Days | NonInsuranceDays parameter from the output xml with Insurance COC details Number of days without insurance for the members. |
Penalty | Penalty parameter from the output xml with Insurance COC details for the membersamount calculated by Shafafiya. |
Reference Number | ID of successful transactionCOC; it is also referred as COC number. |
Validity Date | The expiry date of the generated COC record. |
Status | Status , refer to Statusof the generated COC. The table below explains all possible statuses. |
Status Description | Error (empty if Status = Success), refer to Generate Transaction Errors |
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This column contains the eventual warning or error. All possible warnings and errors are described below. This column is empty if the COC generation status is Success. |
Statuses description
This table contains the description of all available statuses during the COC generation.
Status | Description |
|---|---|
Success | The transaction COC has been successfully generated. |
Failed | An error occurred while generating the transactionCOC. |
Cancelled | The user has cancelled the transactionCOC. |
Expired? |
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Generate Transaction Errors
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Possible COC generation errors
Error | Description |
|---|---|
No policy details found | Member does not have any policy details on Shafafiya. It might also mean that payer has not uploaded any Person.Register record for the member. |
COC already exists | Active COC already exists for this member. |
COC expired | COC has already expired for the member. |
Can't find login for SenderId: <SenderID> |
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Shafafiya login for the given sender is not added in the Settings. |
Generate Insurance Continuity Certificate (COC)
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You can use this template for generating COC:
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The following procedure describes how to generate a transactionCOC.
Step 1.Go to Dashboard.
Step 2. Choose the transaction Excel file or just drag and drop file (only one input file can be selected at once -
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The result grid control will show your member details with the generated COC and calculated penalties.
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Once the file is selected then , the validation process to be is automatically triggered and check checks the data:
If there are no errors found:
Status = Success
Status Description = <empty>
If there are errors found:
Status = Failed
Status Description = refer to Generate Transaction Errors listRefer to COC generation errors above
The number of lines corresponds with the number of selected records in the input files selected. Transactions grid shows the following details: refer to Dashboardyour input file. The grid allows sorting by any column on click by clicking its header.Transaction
Data export to Excel
You can export grid data can be exported to Excel (“Export To Excel” options below the grid).
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by clicking on the ‘Export To Excel’ button below the grid.
Clear the screen
The user can delete data from the grid by clicking the ‘Clear Table’ button. It will delete all data from the database and from the grid control.
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Option to delete all data from the database will remain until 31 December 2023 because the system is run in data-testing mode even if it uses Production Shafafiya. |
Cancel Insurance Continuity Certificate (COC)
The following procedure describes how to cancel a transactionCOC.
Step 1. Go to Dashboard.
Step 2. Select the transaction member for whom you wish to cancel the COC.
Step 3. Click the Cancel link.
The selected transaction COC will be automatically cancelled without confirmation, showing the following results:
If there are no errors found:
Status = Cancelled
Status Description = <empty>
If there are errors found:
Status = Failed
Status Description = refer Refer to Cancellation Errors listthe list of cancellation errors below
Cancellation Errorserrors
Error | Description |
|---|---|
No reference number found | COC reference number is not found on Shafafiya. |
COC already cancelled | COC has been cancelled before. |
COC already expired | COC has already expired and it may not be cancelled. |