Once draft e -claims are saved into the database, e-claim Claim.Submission transactions can be generated and uploaded to Post Office.
Step 1. Select E-Claims > Find E- Claims from the menu.
Find & Submit E- Claims form opens.
Step 2. Set a search value and click on Search button.
Search The search results grid appears.
Step 3. Mark several checkboxes and click on Generate buttonclick Generate. Selection is possible for claims in Status = Ready for Submission or Submission Failed.
Two transactions are going to be generated on the screenshot below:
- 1st – two e-claims to payer A026A001;
- 2nd – one e-claim to payer A001A002.
After the generation has finished E-Claims Generation Result Upload Transactions dialog becomes available informing whether the export to e-claim files completed successfully or not.
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showing the generated transactions.
Step 4. Click on Show found errors / Show found warnings and errors link label in the result dialog
OR click on Close button and then on Show found errors / Show found warnings and errors link label on Find & Submit E-Claims form.
Errors and Warnings Viewer opens. Highlight any claim at the left panel to see errors details.
Note: one user mistake can generate several errors.
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Step 5. To store the details click on Save errors as CSV file, set file name and click on Save button.
A confirmation dialog appears asking whether to open the file or not.
Step 6. Click on Yes button, compare errors with claims data and correct them.
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Step 4. Click on Upload to HAAD Post Office button in the result dialog.
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Step 5. Click on Exit link to close Greenrain Messenger. Greenrain Facility becomes available again.
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(1) Upload e-claims to HAAD Post Office, on clicking which Greenrain Messenger opens and transactions upload as described above.
(2) Open folder with e-claim files, on clicking which E-Claim Files folder opens where generated claims are organized by generation date, TPA-Payer, and then by submission date where generated e-claim submission file in .xml format is placed.
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Upload.
Generated files are sent one by one to Post Office. If the operation is successful, then the row is marked green, if sending fails, then it is marked red.
Step 5. Click Show errors in Error Report column for the failed transaction.
Validation Report dialog opens showing all errors returned for this transaction.
Step 6. Click Save report to save the error report to your PC.
A standard Windows selection dialog opens where you need to set a place for storing. The information dialog appears informing that the file is saved. Save report link changes to Open report one in Validation Report dialog in the background
Step 7. Click OK.
The information dialog closes.
Step 8. Click Open report.
The file explorer opens showing the report location. The error report is a zipped .csv file that can be opened in Excel.
Step 9. Click Close in both dialogs and check the status of processed claims.
For a sent claim Status = Submitted to Payer, for claims in the failed transaction Status = Submission Failed.
Note: A claim with Status = Submission Failed doesn't necessarily have validation errors. Most likely, there is some general error (like a mismatch of the submission date and the current date) or the transaction has errors in another claim that failed the whole uploading. In the second case, you can unselect the erroneous claim(s) on Find Claims and try to generate/upload transactions again skipping the said claim(s) (leaving for errors resolving).