Prior request → Patient details screen
Electronic claims → Patient details screen
Patients → Patient details screen
We are excited to announce the release of Greenrain Facility version 9.1.
Version 9.1 comes with the below new features and other updates.
The ‘Patient search’ screen in version 9.1 has been standardized across the board to the following format. The columns on the screen have now been rearranged and it also clubs patient name into one single column making searching patients by either first or last name much easier as depicted below.
Cosmetic changes have been made to screens related to searching as shown below.
→ In the ‘Find prior requests’ screen patients can now search by authorization number, patient name, Emirates ID, MRN, Member ID or RX number.
→ In the ‘Find claims’ screen patients can now search by claim ID, patient name, Emirates ID, MRN, Member ID or RX number.
→ In the ‘Find claims’ screen patients can now search by patient name, Emirates ID, MRN, Member ID or phone number.
Payer and TPA labels have been standardized to Payer ID and TPA ID respectively across the board as shown below.
Prior request → Patient details screen | Electronic claims → Patient details screen | Patients → Patient details screen |
|---|---|---|
| | |
Find claims screen | Upload price-list screen |
|---|---|
 |  |
Payer ID field has been hidden from the electronic claims screen and the below label changes have been introduced for more standardisation.
Original label | Renamed to |
|---|---|
Start Date | Encounter start |
End Date | Encounter end |
Visit Type | Encounter type |
Visit Start Type | Encounter start type |
Visit End Type | Encounter end type |
Type | Diagnosis type |
Your Claim ID | Claim ID |
Your Request ID | Request ID |
Tab Patient Visit (claim), Request Details (request) | Encounter Details |
→ New prior requests screen
→ New claims screen
The following screen titles have been updated
Find Prior Authorization Requests → Find Prior Requests | Find and Submit E-Claims → Find Claims | Price List Upload → Upload Price List |
|---|---|---|
 |  |  |
Prior Request Resubmit Confirmation → Resubmit Prior Request | Prior Request Cancellation → Cancel Prior Request | Prior Request Clone → Clone Prior Request |
|---|---|---|
 |  |  |
All fields that are now mandatory to be populated will now appear Bold across the board in Greenrain Facility. (An example is depicted below from New prior request screen)
Minor cosmetic changes have been made to the Prior request clone screen as depicted below.
Patient waiting indicator in the “Find prior requests” screen which includes “Show only requests with patient waiting time” checkbox and subsequent column which depicts waiting time have been removed from certain sites (hospitals and clinics) for which they are not used or do not apply.
Insurance Plan column has been added to the trade drugs screen as shown below.
Greenrain Facility V 9.1 comes with inbuilt proactive prompts if coding file downloads have failed. Coding files consist of updates to trade drug code, prices, physician codes etc among other codes that are essential for the system. If Greenrain facility is unable to download and update them consistently then the system will alert the user that the codes that may be existing in the application may not be current. Users may then work with their IT department or contact help@greenrainhealth.com to investigate the issue.
The upload claims screen used to upload claims from facility software now allows two custom actions on claims files.
→ It allows renaming of claims files to a name of the users choice.
→ It also allows view content action allowing you to see the content of the XML claim you are about to upload.
If a claim has been uploaded to payer and status of claims has been moved to “Submitted to Payer” then all controls on the claims are disabled, i.e, the claim cannot be selected for re-uploading to the payer. However, these claims can still be opened for viewing and exported to an excel sheet. The new version also allows selective claims filtering by status as shown below. Subsequently when no claims are selected for upload the “Generate” button is disabled.
Find claims screen now allows you to set dates as empty there by running open searches for selected criteria. For example in the below example by setting date range as empty, user can search for entire claims history of a patient searching by patient’s name, MRN, Emirates ID, Member ID or the prescription number.
