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Request cancellation is performed with Cancel request option. Cancel request control Request button on Find Prior Requests form or Cancel request link on Electronic Prior Request form. This action is available only for:

• Eligibility request in Draft status;
• Authorization request in a status other than Rejected.

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Step 1. Click Find Prior Requests below the menu. 
       Find Prior Authorization Requests form opens.

Step 2. Set a search value and click Search. 
       The search results grid appears.

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Step 3. Select a request with Type = Authorization and Status = Approved.
       Cancel request control appears Request button enables for the selected request. 

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Step 4. Click Cancel requestRequest.
       Cancel Prior Request dialog appears. 

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Step 5. Click Yes.
       A warning dialog appears informing that the request is sent to Shafafiya. 

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Step 6. Click OK.
       Prior Request Cancellation dialog closes. The following changes are applied to the request in the search results grid:

• • Type = (Cancelled) Authorization;
  • Status = (Cancelled) Approved.

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Step 7. Click View on Find Prior Requests form.
       Electronic Prior Request – Authorization form opens. (CANCELLED) is added to the caption. 

Step 8. Go to Summary tab and check the data.
       Cancellation request summary is available. 

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Step 9. Click Open cancellation e-claim file.
       The transaction file in XML format opens for viewing. 

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ALTERNATIVE WORKFLOWS

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1. Click on Find Prior Requests. 
   Find Prior Authorization Requests form opens.
2. Set a search value and click Search. 
   The search results grid appears.
3. Select a request with Type = Authorization and Status = Approved and click View.
   Electronic Prior Request – Authorization form opens.
4. Click on Click Cancel request.
   Prior Request Cancellation dialog appears.
5. Click Yes.
   A warning dialog appears informing that the request is sent to Post Office.
6. Click OK.
   Prior Request Cancellation dialog closes.

Cancel draft requestrequest 

1. Click Find Prior Requests. 
   Find Prior Authorization Requests form opens.
2. Set a search value and click Search. 
   The search results grid appears.
3. Select a request with Type = Eligibility and Status = Draft.
4. Click Cancel requestRequest.
   Prior Request Cancellation dialog appears.
5. Click Yes.
   An information dialog appears informing that the request is canceled.
6. Click OK.
   Prior Request Cancellation dialog closes.

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