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Request cancellation is performed with Cancel request option. Cancel request control Request button on Find Prior Requests form or Cancel request link on Electronic Prior Request form. This action is available only for:

• Eligibility request in Draft status;
• Authorization request in a status other than Rejected.

For an authorization request that is already sent, cancellation is also sent to the Post Office. It This concerns requests in Waiting for approval, Approved statuses. If the request is canceled and the payer is still replying, the system ignores such a reply. The reply will not be marked as downloaded on Shafafiya. 
For a draft prior request, cancellation is made locally without sending to Post Office.
 

Step 1. Click Find Prior Requests button below the menu. 
       Find Prior Authorization Requests form opens.

Step 2. Set a search value and click Search button. 
       The search results grid appears.

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Step 3. Select a request with Type = Authorization and Status = Approved.
       Cancel request link appears Request button enables for the selected request. 

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Step 4. Click Cancel request linkRequest.
       Prior  Cancel Prior Request Cancellation dialog appears. 

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Step 5. Click Yes button.
       A warning dialog appears informing that the request is sent to Shafafiya. 

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Step 6. Click OK button.
       Prior Request Cancellation dialog closes. The following changes are applied to the request in the search results grid:

• • Type = (Cancelled) Authorization;
  • Status = (Cancelled) Approved.

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Step 7. Click View button on Find Prior Requests form.
       Electronic Prior Request – Authorization form opens. (CANCELLED) is added to the caption. 

Step 8. Go to Summary tab and check the data.
       Cancellation request summary is available. 

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Step 9. Click Open cancellation e-claim file link.
       Transaction  The transaction file in xml XML format opens for viewing. 

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ALTERNATIVE WORKFLOWS

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1. Click on Find Prior Requests button. 
   Find Prior Authorization Requests form opens.
2. Set a search value , and click Search button. 
   The search results grid appears.
3. Select a request with Type = Authorization and Status = Approved and click on click View button.
   Electronic Prior Request – Authorization form opens.
4. Click on Click Cancel request link.
   Prior Request Cancellation dialog appears.
5. Click Yes button.
   A warning dialog appears informing that the request is sent to Post Office.
6. Click OK button.
   Prior Request Cancellation dialog closes.

Cancel draft requestrequest 

1. Click Find Prior Requests button. 
   Find Prior Authorization Requests form opens.
2. Set a search value and click Search button. 
   The search results grid appears.
3. Select a request with Type = Eligibility and Status = Draft.
4. Click Cancel request linkRequest.
   Prior Request Cancellation dialog appears.
5. Click Yes button.
   An information dialog appears informing that the request is canceled.
6. Click OK button.
   Prior Request Cancellation dialog closes.

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