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  • Greenrain provides technical support by email, phone, WhatsApp and Telegram.

  • Once you purchase the Premium Support, we will share the support contact number.

  • Premium Support is provided for working and non-working days between 9 AM and 5 PM.

  • Standard Support is also included in the Premium Support.

  • Customers of Premium Support can also request custom features for the product from time to time. We do not promise we can always implement it free of charge, but we will try to develop it for free or for a reasonable cost.

  • If the issue is not with Greenrain, we will make all possible efforts to follow up with the related authorities: Shafafiya Support, DHPO, Riayati, and SlashData.

    • We cannot contact ICP because we do not upload data directly to them.

    • We expect up to 15 contacts with the authorities during one calendar month. Suppose you face a significant number of issues and we need to contact authorities more often. In that case, it means there are fundamental errors in either your workflows or the authority platforms that will require a different approach to resolve. Please contact us if it this happens, and we will work with you to find a solution.

Standard Support

Note

IMPORTANT: When you contact help@greenrain.online, DO NOT include anybody else from Greenrain for your support request. It will add confusion and take longer to execute the request.

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  • Send an email to help@greenrain.online. Please explain the issue and attach all related screenshots and files to help us troubleshoot your problem faster.

  • The support team will make all possible efforts to reply within less than 24 hours during a working day.

  • Standard Support does not cover non-working days.

  • If the support team has not replied to the request within 24 hours during the working days, you can send a reminder to help@greenrain.online.

  • If the support team has not replied to the request within 48 hours during the working days, you can send the escalation email to escalate@greenrain.online.

  • If the issue is not with Greenrain, you must follow up with the related authorities. We will not contact Shafafiya Support, DHPO, Riayati, SlashData, or ICP on your behalf.

  • Standard Support does not include technical support over the phone or chat. You can consider Premium Support if you require it.