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• Greenrain provides technical support by email, phone, WhatsApp and Telegram.

• Once you purchase the Premium Support, we will share the support contact number.

• Premium Support is provided for working and non-working days between 9 AM and 5 PM.

• Standard Support is also included in the Premium Support.

• Customers of Premium Support can also request custom features for the product from time to time. We do not promise we can always implement it free of charge, but we will try to develop it for free or for a reasonable cost.

• If the issue is not with Greenrain, we will make all possible efforts to follow up with the related authorities: Shafafiya Support, DHPO, Riayati, and SlashData.

  • We cannot contact ICP

  as

  • because we

  are

  • do not

  uploading any

  • upload data directly to them.

  • We expect up to 15 contacts with the authorities during one calendar month. Suppose you face a significant number of issues and we need to contact authorities more often. In that case, it means there are fundamental errors in either your workflows or the authority platforms that will require a different approach to resolve. Please contact us if it happens, and we will work with you to find a solution.

Standard Support

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