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• Greenrain provides technical support by email, phone, WhatsApp and Telegram.

• Once you purchase the Premium Support, we will share the support contact number.

• Premium Support is provided for working and non-working days between 9 AM and 5 PM.

• Standard Support is also included in the Premium Support.

• Customers of Premium Support can also request custom features for the product from time to time. We do not promise we can always implement it free of charge, but we will try to develop it for free or for a reasonable cost.

Standard Support

Greenrain provides technical support by email only using the following workflow:

• Send an email to help@greenrain.online. Explain the issue and attach all related screenshots and files to help us troubleshoot your problem faster.Do not include anybody else from Greenrain for the support requests. It will add confusion and take longer to execute the request.

• The support team will try to reply within less than 24 hours during a working day.

• Standard Support does not cover non-working days.

• If the support team has not replied to the request within 24 hours during the working days, you can send a reminder to help@greenrain.online.

• If the support team has not replied to the request within 48 hours during the working days, you can send the escalation email to escalate@greenrain.online.

• Standard Support does not include technical support over the phone or chat. You can consider Premium Support if you require it.